Service Center Front Desk Officer  
Vivo Smart Phone   More jobs from this company

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Job Title:   Service Center Front Desk Officer
Category:   Client Services
Total Positions:   1
Job Location:   Lahore
Gender:   Female
Age:   22 to 28 years
Minimum Education:   Bachelors
Career Level:   Entry Level
Minimum Experience:   1 Year2 Years
Apply By:   Oct 17, 2019
     
     
 
Job Description:

 

1. Answer all customers’ telephone inquiries and feedbacks with enthusiasm and patience;

2. Timely, polite and professional answers to customers’ telephone inquiries to maximize customer satisfaction;

3. Report complaints and problems to manager according to the process, and follow up the progress until they are solved;

4. Make follow-up calls to customers and record the results faithfully;

5. Timely convey the problems found during the follow-up calls to relevant persons, and track the results;

6. Timely convey the customer’s telephone consultation to the relevant persons of the customer service center;

7. Warmly greet customers who come to the customer service center and receive their mobiles;

8. Hand over the mobile phone to the maintenance engineer for repair, and after the repair, complete the handover work with the customer and see him/her off;

9. Receive the mobile phone mailed from the branch, and confirm the model and quantity with the sender in time;

10. Record the mobile phone mailed by the branch into the customer service management system and assign it for maintenance;

11. Properly package the mobile phones repaired by the maintenance engineer and mail them to the branch, and inform them by phone;

12. When picking up the phone, the ringing sound shall not exceed three times;

13. No vacant shift, vacant post or channeling post is allowed. If any temporary emergency, someone must be asked to replace the duty;

What do we offer? For the right candidate, we are offering the opportunity to build a Career with a Multi-National Organization along with an attractive Salary and Benefits package.


Required Skills:
Proefficient in Microsoft Office

Company Information
 
Company Name:  Vivo Smart Phone
Company Description:
Vivo Pakistan started its Operations in the Country in 2017 and is Head Quartered in Lahore. Vivo is the 5th Largest Smart Phone Brand in the World.
Vivo is a global company that specializes in Mobile Internet products and services. It serves a wide range of markets including China, India, Southeast Asia, including Indonesia, Malaysia, Vietnam, Thailand, Myanmar, and the Philippines, and is rapidly expanding into markets of other countries and regions in the near future.

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