· Writing and implementing efficient code in existing programs.
· Providing technical support by writing well-designed, testable code and resolving the customer directed issues at first hand.
· Troubleshoot, debug and upgrade existing systems.
· Comply with project plans and industry standards.
· Ensure software is updated with latest features.
· Prepare accurate and timely reports.
· Document technical knowledge in the form of notes and manuals.
· Research and identify solutions to software issues.
· Diagnose and troubleshoot technical issues.
· Resolving day-to-day queries through software technical expertise.
· Ask customers targeted questions to quickly understand the root of the problem.
· Track computer system issues through to resolution, within agreed time limits.
· Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.
· Properly escalate unresolved issues to appropriate internal teams.
· Provide prompt and accurate feedback to customers.
· Ensure all issues are properly logged.
· Prioritize and manage several open issues at one time.
· Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
Qualification & Experience:
· Proven work experience as a Technical Support Engineer/Software Engineer.
· Hands-on experience with Windows/Linux/Mac OS environments.
Specific Requirement’s:
· 3 years’ Experience
· ASP.NET MVC
· SQL
· Troubleshooting
· HTML
· CSS
· Strong Client Side Communication Skills