| Job Title: |
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Floor Supervisor (Call Center) |
| Category: |
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Client Services |
| Total Positions: |
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1 |
| Job Location: |
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Lahore |
| Gender: |
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No Preference |
| Minimum Education: |
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Bachelors |
| Career Level: |
|
Experienced Professional |
| Minimum Experience: |
|
5 Years |
| Salary Range: |
|
PKR 70,000 to 150,000 per Month |
| Apply By: |
|
Oct 24, 2021 |
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| Job Description: |
Major Responsibilities:
- MUST have 5 years’ experience on USA Based Campaigns
- Training, coaching, and leading call center representatives as they provide support for customers.
- Answering representative’s questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representatives
- Leading team meetings, asking questions to better understand the calls representatives are receiving, educating, and coach workers regarding processes and practices, and explain expectations to employees.
- Assisting other management team members in identifying trends and establishing call center goals.
- Ensuring staff members are achieving desired service levels and taking corrective action, as needed.
- Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
Taking on other tasks or projects to support employees, other managers, and call center operations. |
| Company Information |
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Company Name: DevBatch (Pvt.) Ltd.
Company Description:
Back in 2010, DevBatch made its corporate launch with the aim of becoming a mobile app development market leader, with emphasis on producing quality and providing unparalleled service.
We have exceeded client’s expectation while delivering over 15,000 hours of mobile apps development in almost all platforms including iPhone, iPad, Android, BlackBerry and Windows Phone.
The use of cutting edge technologies, continuous investment in research & development and our team’s diligence has enabled our organization to deliver most complicated solutions while retaining more than 70% of the clients.
We believe successful projects are not just completed on time & cost but they also provide business benefits sought by our clients.
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