As part of the Programmes Support Unit and under the direct supervision of the Project Manager, the incumbent of the post will have the following responsibilities:

•    Installing and configuring hardware and software components to ensure usability.

•    Troubleshooting hardware and software issues

.•    Ensuring electrical safety standards are met.

•    Repairing or replacing damaged hardware

•    Providing support to users and being the first point of contact for error reporting.

•    Establishing good relationships with all departments and colleagues

.•    Maintain IT inventory and update inventory list and keep track of all IT equipments.

•    Cleaning and maintenance of Office-wide Computers and printers etc.

•    Help users in day to day IT problems such as internet using, printing to network printer…

•    Keep a log of users complaints and support/solution provided.

•    Send regular IT reports or updates to IT Officer.

•    Taking and keeping of the backup of the computers according schedule.

•    Microsoft Windows, Ms. Office,  Email accounts (MS. Outlook) troubleshooting.

•    Repairing and Troubleshooting Basic Hardware problems of office-wide computer system, Printers Scanner, and electronic equipments.

•    Ensure the anti-virus software is installed, kept up to date and working properly on all stations.

•    Maintain computer peripheral equipment such as scanners, printers, whiteboards, projectors; ensure that these are prepared and ready to be used

•    Liaise with external suppliers for the repair of equipment under warranty or maintenance contract.