Responsibilities:

• Assist customers with their items purchased through the e-commerce website
• Deliver a class apart customer experience as measured by performance objectives and maintain the core values of our client
• Maintain swift responses to customers through email and/or chat
• Maintain a level of service through dealing with customers in a friendly, efficient, and an attentive manner
• Document each customer query as well as the resulting solution
• Provide alternatives to products/items, which are not available on the e-commerce website
• Follow standard processes and procedures when it comes to providing resolutions
• Stay up to date with the latest updates on system information and process changes
• Able to deal with objections and handle customer pushbacks

What Makes You A Good Fit For This Job?

This job requires you to be a savvy communicator and someone who is agile enough to settle in a fast-paced environment. If you are nodding your head so far, then you are a perfect fit for this job!

We are the experience you crave when you imagine the world of CX!

What We Seek in You:

• Critical Thinking
• Time Management
• Specialist Focus
• Organizing
• Priority Setting
• Problem Solving
• Professional Composure

Job Requirements:

• Levels/Intermediate or above
• Excellent English Written and Verbal Communication
• Must have at least 40WPM
• Proficiency with MS Office (Particularly MS Excel and MS Word)

Learning and Takeaways:

• We will help build you!
• Unlimited exposure
• A chance to polish your skills
• A great learning environment
• Ample experience to build a future path for yourself
• An opportunity to operate with a highly trained and diversified network of people

What you can expect after applying?

Once you have applied, sit back and relax while we get to work on our side! You can expect to hear back from us within 3-5 working days. Our recruitment team will call you up on the provided contact number for initial screening. 

Benefits

• Medical Insurance
• Permanent Employment Status
• Provident Fund
• Internal Job Opportunities
• Annual Leaves
• Leaves Encashment
• Referral Bonus
• Company Pick and Drop