Community Manager:

We are looking for a digital-savvy community manager to take control of our online voice and build brand awareness and loyalty. If you are experienced in social media, PR and promotional events, we would like to meet you.

You should be a ‘people person’ with great customer service skills and the ability to moderate online and offline conversations with our community.

To be successful in this role, you will need to have a deep passion for social media, stay abreast of new developments and opportunities in the industry, and be a strategic thinker. You must have an outgoing personality as in-person networking will also be part of the job.

Responsibilities

• Set and implement social media and communication campaigns to align with marketing strategies
• Create engaging content for all platforms, including blog pieces, articles, social media posts, newsletters, and videos.
• Respond to comments and customer queries in a timely manner
• Analyze web traffic and relevant community metrics.
• Monitor and report on feedback and online reviews
• Organize and participate in events to build community and boost brand awareness
• Coordinate with Marketing, PR and Communications teams to ensure brand consistency
• Liaise with Development and Sales departments to stay updated on new products and features
• Build relationships with customers, potential customers, industry professionals and journalists.
• Stay up-to-date with digital technology trends

Requirements and skills

• Proven work minimum 2 years of experience as a community manager
• BSc degree in Marketing or relevant field
• Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series and writing an email newsletter)
• Attention to detail and ability to multitask
• Ability to identify and track relevant community metrics (e.g. repeat attendance at events)
• Knowledge of Hoot suite or similar programs to manage online postings on different platforms.
• Proficient in Google Analytics.
• Hands on experience with social media management for brands
• Ability to interpret website traffic and online customer engagement metrics
• Knowledge of online marketing and marketing channels
• Strong writing and verbal communication skills.
• Knowledge of marketing trends and techniques.

Salary will be commemorated with the profile of the applicant.

Working Hours and Days: 9:45 a.m. to 7:00 p.m. Monday - Saturday.

Note: Candidates who are studying are advised not to apply for this job position as no flexibility will be given for this job position. No pick and drop facility available so kindly apply if you can travel or live nearby. Candidates who can join as soon as possible may avail this job opportunity.